Warmth over efficiency
Finding support shouldn't feel like filling out a government form. We built OpenWay to feel like asking a mate who knows the system.
Our storyWe believe finding
We believe finding
NDIS support should
feel effortless.
OpenWay started because someone we love needed support - and the process of finding it was harder than it should have been.
Why OpenWay exists
The NDIS gives Australians with disability real choice and control - but the tools to exercise that choice haven't kept up. Existing directories are static, impersonal, and give participants no way to know if a provider is actually right for them.
We built OpenWay to fix that. A discovery platform where participants search by their actual plan categories and plan management type, see providers with clear registration status and real reviews, and can post what they need and let matched providers come to them.
1
Search aligned to your NDIS categories
2
Clear trust badges on every provider
3
Direct messaging - no middlemen
0%
Commission on bookings - ever
How we think about this
Four principles that guide everything we build
Trust is earned
Every provider submits real documents that a real person reviews. No auto-approvals, no mystery algorithms. You see their credentials, reviews, and how fast they actually reply.
Fair for everyone
Free for participants. Flat fee for providers. We never take a cut of your NDIS funding or the services you deliver. Your plan money goes to your support, full stop.
Built here
Built in Australia by people who have actually navigated the NDIS. Not a US platform with a .com.au slapped on it.
Trust & SafetyTrust that works
Trust that works
both ways
Credentials checked
Providers submit the documents relevant to their work and we sight each within 1-2 business days. Registration status is shown clearly on every profile. We re-check every 90 days.
Pricing you can plan around
Rates shown are indicative, based on current NDIS price limits where they apply. Final pricing is confirmed in your service agreement with the provider.
Reviews you can trust
Reviews come from real, completed interactions. Providers can respond publicly, and we moderate for safety and privacy.
Report a concern
If something doesn't feel right, anyone can report it. Urgent safety concerns are prioritised. Other reports are reviewed as quickly as possible, usually within 1-2 business days. We follow up with the NDIS Commission when needed.
NDIS Fraud Helpline: 1800 650 717
What people are saying
From participants, coordinators, and providers across Australia
“I'd been on three different platforms. OpenWay was the first one that actually matched me with someone who spoke my language and understood my goals.”
LN
Linh N.
NDIS Participant, Cabramatta
“As a coordinator, I need to shortlist providers fast. The category filters and clear registration status save me hours every week.”
RT
Rachel T.
Support Coordinator, Parramatta
“We went from chasing referrals to having qualified leads arrive in our inbox. The analytics finally tell us what's working.”
MP
Maya Patel
Founder, Riverside Allied Health
“My son has complex needs. Being able to read real reviews from other families - not just marketing copy - made all the difference.”
DW
David W.
Parent & NDIS Participant, Castle Hill
Ready to find your way?
Whether you're a participant looking for support or a provider ready to grow - OpenWay is here for you.