How can we help?

Create an account, post a request describing what you need, or browse providers directly. Matched providers can respond as soon as you post.

Yes. OpenWay is completely free for NDIS participants. Providers pay a small subscription to receive matched leads - you never pay us anything, and your NDIS plan funds go directly to your providers.

No - you can create an account and browse providers anytime. You only need an active plan to send enquiries about funded supports. Many people sign up while waiting for their first plan to come through so they have a shortlist ready.

Yes. Family members, carers and nominees can create an account on behalf of a participant. When you sign up choose "I'm helping someone else" and we'll set the account up so messages are sent on the participant's behalf. The participant remains the decision-maker for all enquiries and bookings.

You can browse OpenWay while waiting for your plan - many people use this time to understand what supports are available and shortlist providers. To use plan-matching features or contact providers for funded supports, you'll need an active NDIS plan, or a nominee/support person managing this with you.

NDIA-managed means the NDIA pays providers directly - for most supports you need to use NDIS registered providers. Plan-managed means a third-party plan manager handles invoicing for you - you can generally use registered or unregistered providers. Self-managed means you pay providers and claim back from the NDIA - again, registered or unregistered. Some supports require registered providers regardless of how your plan is managed, including Specialist Disability Accommodation (SDA), specialist behaviour support, plan management, and any support involving regulated restrictive practices. If you're not sure how your plan is managed, check your most recent NDIS plan or ask your support coordinator.

Yes. Your saved providers, shortlists, and conversation history stay with your account regardless of plan changes. If your funded categories change, update your account preferences so matching reflects your new plan - your saved list stays untouched.

Prices on OpenWay are point-in-time guides, not quotes. Registered providers can charge up to the NDIS Pricing Arrangements and Price Limits (PAPL); unregistered pricing is set by agreement. Final price always depends on the support item, time of day, location, travel, and cancellation rules - confirm it in a written service agreement before support starts.

Providers submit the documents relevant to their work - NDIS registration (if applicable), ABN, public liability and professional indemnity insurance, NDIS Worker Screening Check, and Working With Children Check where they work with under-18s. Our team aims to sight each within 1-2 business days and shows a separate badge for each check. OpenWay Verified means we have sighted these documents - it does not replace NDIS Commission registration and is not an endorsement of service quality.

Yes. Send an enquiry from any provider profile and you can message back and forth before deciding. There's no obligation - many participants chat with 2-3 providers before choosing.

Providers are encouraged to respond promptly - their typical response time is shown on their profile. If a thread goes quiet, the system flags it as unresponsive and you can archive it and contact other matches. We follow up with providers who consistently do not respond.

Most participants message 2-3 providers before choosing - it helps you compare response speed, communication style, and availability. There's no obligation. Use the compare feature on saved providers to put their key details side-by-side.

Yes. Support Coordinators list on OpenWay like any other provider. Filter the directory by "Support Coordination" to find one. If you already work with a coordinator, they can use OpenWay's coordinator workspace to shortlist providers for you and share the list directly.

Saved providers are just for you - a personal list of providers you want to remember. Shortlists are typically built by a Support Coordinator on behalf of a participant; they can share a curated 3-provider shortlist with the participant or their family.

Free tier includes a basic listing and 3 enquiries per month. Pro at $99/month includes unlimited enquiries plus analytics. Premium at $249/month adds priority placement and team features.

Yes. Cancel from Settings -> Plan & billing. Your listing stays active until the end of your billing period, then drops back to the Free tier.

It doesn't. OpenWay is completely free for participants, family members, and Support Coordinators. The platform is funded by provider subscriptions ($0/$99/$249 per month). OpenWay never charges participant NDIS plans and never takes a commission on services delivered.

We sight the documents relevant to each provider's work - NDIS registration where it applies, ABN, public liability and professional indemnity insurance, NDIS Worker Screening Check, and Working With Children Check where they work with under-18s. A real person reviews each application, usually within 1-2 business days. For registered providers we cross-check the NDIS Commission's public register and banning orders list. Each completed check is shown as a separate badge on the provider profile. OpenWay Verified means we have sighted business compliance documents - it is not the same as NDIS Commission registration, and is not an endorsement or warranty of service quality.

Tap the Report button on any provider profile or message thread. Our trust team aims to review every report quickly. For serious concerns, you can also contact the NDIS Fraud Reporting Helpline on 1800 650 717 or email [email protected]. Where appropriate, we may escalate reports to the NDIS Quality and Safeguards Commission.

Prices shown on OpenWay are indicative only - they reflect what a provider quoted at a point in time. The current NDIS Pricing Arrangements and Price Limits set the maximum that registered providers can charge for a given support; unregistered providers pricing is set by agreement. Always confirm the final price, cancellation rules and travel costs in a written service agreement before starting support. If you believe a provider has overcharged you, you can report the listing through OpenWay and we will review it - and you can also raise concerns with the NDIS Commission.

Your full name and contact details are never shared with providers until you message them directly. By default, providers only see your first name and last initial. You control what's visible in account privacy settings.

Report the issue from any conversation thread or provider profile. Our trust team reviews every report and can suspend providers for serious breaches - urgent safety concerns are prioritised. You can also leave an honest public review.

Suspended providers are immediately hidden from search and matches. Any active conversations are flagged so you can reach out to alternatives. If you booked services and have a concern, contact our trust team - we can help you understand your options and, where appropriate, escalate to the NDIS Commission.

Check your account settings - notifications must be enabled per type. If they are on but emails are not arriving, check spam, then add [email protected] to your contacts.

Yes - the site is fully mobile-responsive. Add it to your home screen for a near-app experience. We don't have a native iOS or Android app yet; if that's important to you, let us know via [email protected] and it'll factor into our V2 roadmap.

Tap the accessibility icon at the bottom-left of any page to open the accessibility widget. It lets you bump up text size, increase colour contrast, reduce motion, and underline all links - settings persist across visits in this browser.